When you use our services, you’re trusting us with your information.

Whether you are visiting our website, using our affiliated apps, booking a room, or you are a loyal customer, we want you to trust the way that we manage your information and to keep you informed about how we use that information. This is very important to us.

Therefore, we have put down all the relative information about what data we collect when you are using our services, how use and store that data, and how you can submit complaints with our dedicated data protection team.

About us

Eden Hospitality Ltd, with Co Reg No C-35719, located at Edens Place, St. Augustine Street, St. George Bay.

St. Julians STJ 3310, Malta, Vat Reg No. MT17565625 operates the hotel in Malta under the management of InterContinental Hotels Group (IHG).

malta.marketing@ihg.com 

About this Policy

We appreciate you making use of our services. Through our commitment to provide excellent services, we are dedicated to protecting all the information and data that it is shared between us in our client-service provider relationship. In this regard, we have adopted this policy, which we are sharing with you. This policy shall give you the necessary information, starting from the collection of data, covering all the processes relating to the usage and management of the same data, up to the retention and erasure of that data. 

You are giving us all the data and information about you. Therefore, we believe you should be in control of your data. This policy helps you to do this. By providing us with your data, you are agreeing to the terms and conditions as described in this policy. We recommend you read the content of this policy. Feel free to contact us for any clarification or if you require further information – our dedicated data protection team will guide you accordingly.

Information we collect

We collect personal information about you directly from you. Here are the means: automatically when you visit our website, enter into our sites (via CCTV operation), access our affiliated apps, and use branded properties, like WiFi on our sites; when you send us an email, fill in our forms, make a reservation and during any registration or check-in at any of our sites; when you communicate with us on our channels, including through social media. Be aware that your personal information may also be given to us by others who are: including your details in forms or on a reservation; filling one of our forms or making a reservation on your behalf; accessing our website, affiliated apps or branded properties from your personal devices.

What is personal information? Personal information is any information that can be used to identify you, such as your name, birth date, address, gender or sexual orientation, email address and telephone or mobile number, other personal details, reservation details, technology usage details and payment information. Personal details include your contact information, images or photographs or videos, national identification information, passport information, visa information and driving license information. Note that any images or photographs of yourself are either given by yourself (for example through forwarding us a copy of your identification card or passport), or those captured from CCTV footage, which system operates in common and public areas of our sites – as you may acknowledge, a CCTV operation is required for the purposes of protecting you and the rest of our visitors and guests and our staff; signage indicates areas covered by a CCTV operation. Reservation details refer to your relative personal details, travel history, booked transportation, disclosed allergies and any other information related to reservation, key card information, information submitted in any account created on one of our platform, visit or stay to one of our sites and the duration thereof. Technology usage details include your username, location, page views or navigation and the date and time and the duration thereof, searches, downloads and web page download information, and general website and app usage information; it may also include information about the model of device being used, operating systems of the web browser being used, and IP address. Please note that our website uses cookies, which are small pieces of data a website can send to your browser for storage to be able to read it when you revisit the website later – the purpose of cookies is to provide you with a more customised experience and enable us to communicate more effectively and efficiently with you through our website. Cookies transfer Personal Information. Please note that cookies are also regulated by the settings of the browser you are using. Payment information includes information about all the payment made at any of our sites and on any of our platforms or affiliated apps, payment card number and other information which may be transmitted during the transaction.

Please note that messages you send to us by email or via any internet connection may not be secure. Note that this is at your own risk. When you choose to send us any information, you are doing so at your own risk and with the knowledge that a third party may intercept this information. We are not responsible for the security or integrity of such information.

Please also note that if your information is given to us by another person, it is your responsibility to check how such a person had access to your information and whether you gave him consent to share it with us. If you are the one who is sharing other’s information with us, you are responsible for the legitimate collection of that information, and for getting consent to share information with us.

Should it come to our attention that any personal data of persons under 16 years of age has been passed to us without the approval of the parents or legal guardian of such minors, this data will be deleted immediately.

Purpose for information collection and processing 

The purpose behind the collection and processing of your information is simple: we want to give you the most excellent version of our service, and we want this to be personalised just for you. To do this, we need your information, and we need to process that information. 

Here, we explain how we will process your information. Do not worry, we will only process the information we collect for the hereinabove identified purpose. This is our commitment. While we are processing your information as explained hereunder, you are still in control: we also explain how you may opt at various stages of processing.

How we process information

We will be processing your information during the conduct and completion of the following administrative processes:

1. administer, improve and develop the website;
2. administer and complete bookings, reservations and registrations;
3. manage our relationship with you (and the organisation that you represent, if applicable), including providing information regarding our products and services, customer service and concierge services;
4. arranging, planning and booking group events or meetings at our properties;
5. to administer membership, rewards programmes, promotional offers and related offers;
6. personalise your user experience on our website and ancillary apps;
7. during legal disputes, regulatory investigations and compliance purposes;
8. while accessing our security system, including CCTV footage, for the protection of our guests, and the detection of security breaches, offences, and inconvenience;
9. while assist us in providing the services you request at any of our properties; 
10. to ensure we meet your needs while you are staying with us;
11. to allow us to contact you in relation to matters that arise from your stay with us.

As you may know, for us to be able to complete these administrative processes, we may need the help or to rely on third party service providers, particularly when you visit our website, ancillary apps and use our branded properties. Third party service providers include our affiliated agencies, agents, consultants, sub-contractors. Technical third-party professionals may also be involved in these administrative processes to advise and assist on technical aspects. Therefore, processing your information may also occur by us sharing information with these service providers or technical professionals. We are committed to limit the sharing of information with third parties by what would be necessary for them to support our services. Only persons given authorisation by us shall have access and process your information.

Social Media

Our website may also contain plug-ins and other features that integrate third party social media platforms into our Website. You can activate these plug-ins manually. If you do so, the third parties who operate these platforms may be able to identify you, they may be able to determine how you use this Website and they may link and store this information with your social media profile. Please consult the data protection policies of these platforms to understand what they will be doing with your personal data. The activation of these plug-ins and other features, is at your own risk.

Disclosure and transfer of information

Upon transferring your information to us, we are committed to adhere to this policy and comply with the data protection legislation as may be in force from time to time. We commit ourselves to protect your information, safeguard it against intruders, and not share it with non-authorised third parties.

We have already informed you that we may need to share your information with third party service providers or technical third-party professionals. In authorising access and processing of information, these third parties undertake the duty not to disclose or share your information with others and bind themselves to comply and adhere to data protection legislation as may be in force from time to time.

Disclosure of information may occur via transfer of information. Such transfer may be made to a country outside of the European Union (EU) or the wider European Economic Area (EEA). Because countries outside these areas might have different data protection levels and regulate data protection by different legislation, we will only disclose your information:

• where the recipient of the Personal Information is located within a country which has been assessed by the European Commission as ensuring an adequate level of protection for personal data and information; 
• with your explicit consent;
• on the basis of an agreement, designed to protect your information, in the appropriate form approved for this purpose by the European Commission (or an equivalent body);
• where we remain in control of the information; or
• where otherwise permitted under relative applicable law.

Please note that while our website and affiliated apps have a number of links or references to other websites, other agencies, local and international organisations, we are not responsible for information collected upon you visiting. We do not collect, and we are not responsible for the protection of information you give to the owner of that website.   

Retention of information

We do not intend to keep your information for longer than required; of course, this depends on your relationship with us. From time to time, we may delete or anonymise information about you which we no longer need to retain. This is also part of our intention to keep information about you accurate and up to date. From time to time, we may ask you to confirm aspects of your information. Feel free to inform us of any changes to your information as we intend to keep your personal information accurate and up-to-date.

It is your right to ask us to delete information about you. Such request may be made either on the totality of your information or aspects thereof.

Please be informed that under relative applicable law, you have the right to:

• request a copy of the information about you that we hold;
• request correction or deletion of information about you that is inaccurate;
• withdraw any applicable consent for processing and transfer;
• object to our using your information for marketing purposes;
• object to profiling and automated decision making; and
• in some circumstances, you may also exercise your right of data portability, that is the right to require us to transfer your personal data to you or to a new service provider.

Of course, prior to using your information for purpose which fall outside of the scope of this policy, we will ask for your consent.

Regarding the collection and processing of information, please be guided by relative guidelines accompanying that of collection of data. Don’t hesitate to contact our data protection team in case of any difficulties.

Management of Complaints

If you have any questions or queries about this Privacy Policy or our data protection practices, please contact us at:

[malta.marketing@ihg.com]

Changes to Policy

If there are any changes to this Privacy Policy, we will replace this page with an updated version. The new terms may be displayed on-screen, and you may be required to acknowledge that you have read them before you continue to use the website.